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Dantek Quality Management Policy

Dantek have adopted a quality system lead by customer satisfaction. Our aim is to succeed by providing customers with the services they require, to a standard they accept. We intend to continue our success through customers using our services repeatedly, developing trust, stability and long-term relationships.

Our statement of quality:

		`To establish the individual needs and expectations of each client.`
		`To develop and maintain a management system enabling these needs and expectations to be achieved reliably, repeatedly and economically.`
		`To design services with features that reflect client needs.`
		`To tailor our products and services to suit individual requirements to achieve complete customer satisfaction.`
		`To constantly review our service and improve in line with change.`
		`To offer the most cost effective solution for each project.`
		`To honour all our commitments.`
		`To continually strive for improvement in our services.`

Procedures and method statements:
All our work is carried out to specific method statements in line with the latest H.S.C. guidelines and ACoP, including COSHH regulations. These are available to view on request and are issued before any work is carried out.

Dantek have been approved by the Legionella Control Association and are now members of the "Code of Conduct Association" scheme. The Code of Conduct was produced jointly by the British Association for Chemical Specialities and the Water Management Society. It is a condition of compliance to the COCA that we must provide a hard copy of the Code to every client, together with a hard copy of our Registration Certificate. You can download and review the code here. In the event that a client believes that we have not complied with the Code of Conduct, he may write, with full details to: Code of Conduct Secretariat, Office 6, Sir Robert Peel Mill Building, Tolson's Enterprise Park, Fazeley, Staffordshire, B78 3QD